a) Information You Provide

Account Information: When you register for our meal subscription services, we collect your name, email address, phone number, delivery address, and payment details.

Health and Dietary Information: To provide personalized meal plans, we may collect your dietary preferences and any health-related information you choose to provide.

Order Details: We collect information related to your meal preferences, subscription choices, and payment history.

Support Requests: When you contact us for support or queries, we may collect additional information to assist you, such as communications and troubleshooting data.

b) Information We Automatically Collect:

Usage Information: We collect information about how you interact with the Platform, including your IP address, browser type, device identifiers, and pages visited.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Platform and to retain information about your preferences. You can modify your browser settings to decline cookies if you wish.

c) Information from Third Parties:

We may receive information from third parties, such as payment gateways, to process your payments or verify transactions. This may include payment method details, fraud prevention information, or any other data shared with us by the third-party service.

a) To Provide and Improve Our Services:

To process your orders and provide you with the requested meal subscription services. To deliver meals to your designated address. To personalize your meal plans based on dietary preferences and health information. To improve the functionality, security, and performance of our Platform.

b) To Communicate with You:

To send you transactional messages, including order confirmations, updates on your meal subscriptions, and delivery notifications. To respond to your queries and provide customer support. To inform you about changes to our services, pricing, or terms and conditions.

c) Marketing and Promotions:

With your consent, we may send you promotional materials, newsletters, and offers related to our products and services. You can opt-out of these communications at any time by following the instructions provided in the communication.

d) Legal Compliance:

To comply with legal obligations, such as tax regulations or requests from law enforcement agencies.

a) Service Providers:

We share your information with third-party service providers who assist us in delivering our services. This includes: Payment processing partners (for processing your payments). Delivery partners (to ensure your meals reach you). IT service providers (to maintain and improve the Platform).

b) Legal Requirements:

We may disclose your personal information if required by law, to comply with legal obligations, respond to government requests, or to enforce our Terms and Conditions.

c) Business Transfers:

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction, subject to confidentiality agreements.

a) Encryption:

Sensitive data such as payment details are encrypted using secure socket layer (SSL) technology.

b) Access Control:

We restrict access to personal information to employees and service providers who need the information to perform their jobs.

c) Security Measures:

We regularly review and update our security practices to ensure the integrity of your information. However, no system can guarantee 100% security, and you should take steps to protect your own data, such as keeping your account credentials confidential.

a) Account Data:

Your account data will be retained for the duration of your relationship with us. Upon account deactivation, we will retain your information for a reasonable period in accordance with applicable laws.

b) Transaction Data:

Information related to your orders and payments will be retained for tax, legal, and regulatory purposes.

a) Access and Correction:

You can access and update your personal information by logging into your account on the Platform or by contacting our support team.

b) Data Deletion:

You can request the deletion of your personal information, subject to certain legal and operational constraints, by contacting us at [email protected]. However, we may retain certain information if required by law or for legitimate business purposes.

c) Opt-Out of Marketing Communications :

You can unsubscribe from promotional emails and newsletters by clicking the “unsubscribe” link in the email or by contacting us directly. However, you will continue to receive important transactional messages related to your account and orders.