TERMS AND CONDITIONS

This Platform is operated by Vibrant Living Private Limited. This document, i.e., the Terms of Use (“Terms”) contains the terms and conditions between Vibrant Living Private Limited (“we”, “our”, “us”) that owns and controls the brands known as ‘Vibrant Living Private Limited’ and you, the user of the Platform (“User”, “you”, “your”). Vibrant Living Private Limited is a private limited company incorporated under the Private Limited Act, 2008 in India and having its registered office at 107, Prashanth Hills, Raidurg Nav Khalsa, Rangareddy – 500104. To make this reader-friendly, we have divided these Terms of Use into four sections. These are:

Acceptance of the Terms
Terms of Use of the Platform
General Terms & Conditions of Sale
Legal Terms & Conditions

ACCEPTANCE OF THE TERMS

Vibrant Living Private Limited offers services and sale and delivery of its products through this Platform (“Services”), conditional to your acceptance of these Terms. Your acceptance of these Terms is essential for us to provide our Services safely and seamlessly, in accordance with the applicable law(s). Please read these Terms very carefully. If you do not agree to these Terms, Vibrant Living Private Limited will not be able to provide any of its Services to you. By accessing or viewing the Platform and/or using the Services, you represent that you have read the Terms and agree to be bound by the same. These Terms, together with any other terms that you may agree to by reference, constitute a legally binding agreement (“Agreement”) between you and Vibrant Living Private Limited. We may amend or modify these Terms at any time. Such modifications will be effective immediately upon posting on the Platform or as otherwise communicated to you. We will, wherever possible, attempt to notify you of any changes to the Terms by way of push notifications and/or pop-ups and/or e-mails. Your continued use of our Services will constitute your agreement to any changes we make. If you do not agree to the Terms & Conditions as may be modified from time to time, you have the option to not avail or discontinue from availing our Services.

TERMS OF USE OF THE WEBSITE

Legal Age and Eligibility To use our Services independently, you must be of legal age and capable of entering into a binding contract as per the laws applicable to you. If you are a minor using our Services, it is assumed that you have obtained authorization from your legal guardian to accept these Terms.

Corporate User If you are availing our Services on behalf of any entity, you represent and warrant that you are authorized to accept these Terms on such entity's behalf and that such entity agrees to indemnify you and Vibrant Living Private Limited for any violations of the Agreement.

Corporate User Advertisement and Promotions By accessing our Platform, you agree that we can display events or promotional offers relating to our products and Services.

Restrictions When using our Platform, you undertake not to:

Post, upload or otherwise transmit or link to unlawful or offensive content;
Violate the rights of Vibrant Living Private Limited or others;
Harm minors in any way;
Impersonate or attempt to impersonate any person or entity;
Introduce viruses, bots, or other harmful code;
Interfere with the Platform’s functionality or security;
Send unsolicited bulk communications;
Solicit personal information for commercial or unlawful purposes;
Download, save, or share Platform Content without authorization;
Use the Platform in a manner inconsistent with any applicable laws.

Vibrant Living Private Limited reserves its right to restrict, suspend, or terminate your access to the Platform for violations of these restrictions.

Pricing

In rare cases, prices may be inaccurately displayed on the Platform due to system or typographical errors, despite our best efforts to prevent such occurrences. Vibrant Living Private Limited is not bound by any inadvertent errors or inaccurate advertised prices. We reserve the right to correct any and all errors in the prices, and/or modify the prices without notice at any time. If an order is placed at an incorrect price, Vibrant Living Private Limited may cancel the order and request the customer to re-order the product or pay the price difference. We do not negotiate prices on our products; all prices are final.

PriIntellectual Property Rights and Grant of Rightscing

The term “Platform Content” includes all information and/or content on the Platform, including product designs, text, graphics, images, software, audio, and video. All products and Platform Content are the property of Vibrant Living Private Limited and are protected by Indian and international copyright, trademark, and other laws. We grant you a limited license to access and make personal use of our Platform. You may not use, copy, adapt, modify, distribute, or exploit the Platform Content without prior written consent from us.

Third-Party Services and Content

The Platform may interact with third-party services to make our Services available to you. Vibrant Living Private Limited does not endorse or take responsibility for third-party services or content. Any interactions with such third parties are governed by their terms of use and privacy policies.

Privacy Policy

When you use the Platform, we collect information as outlined in our Privacy Policy, which is incorporated by reference.

GENERAL TERMS & CONDITIONS OF SALE

Subscription

To use Vibrant Living’s meal subscription services, you must subscribe to one of the available packages. Once subscribed, an account will be created based on your registered mobile number.

Order

Completion of the online checkout process does not constitute our acceptance of your order. Acceptance is subject to full payment and availability of the products. Before dispatching, we reserve the right to decline an order for any reason. If we cannot supply a product you have ordered, we will notify you and process a refund if necessary.

Payment

We use a third-party payment gateway for digital payments. By making a payment, you confirm that the credit or debit card or banking information provided is your own. The prices displayed on the Platform are inclusive of taxes, delivery charges, and transaction fees. We retain ownership of meals or products sold until the order is paid in full. If payment is not completed but you have received the product, you must either complete payment or return the product at your own expense.

Delivery

Currently, our services are only available within Hyderabad, India.

Delivery Days and Times

Breakfast is delivered between 8:30 AM and 9:30 AM. Lunch and dinner are generally delivered between 12:00 PM and 1:30 PM. If a meal is not delivered within this time frame (except for Force Majeure events), please contact us at [email protected] or +91 809 609 1111.

Returns, Exchanges, and Cancellations

You may cancel a meal subscription before activation for a full refund. Once activated, a refund will be issued based on the number of days utilized, less taxes and delivery charges. If you receive a wrong or defective meal, contact us within 2 hours of receipt and we will

Force Majeure

You acknowledge that Vibrant Living Private Limited may be unable to deliver meals due to Force Majeure events such as natural disasters, pandemics, or other unforeseen circumstances. We may cancel or postpone orders during such events but will refund pre-paid amounts where applicable.

Grievance Redressal

For any queries or grievances, contact us at [email protected] or call +91 809 609 1111.

LEGAL TERMS & CONDITIONS

Disclaimers

Vibrant Living Private Limited provides nutritional food and services on the Platform. We disclaim liability for any adverse health effects caused by the consumption of meals or the use of our Services. Users are responsible for consulting a physician before availing of our services.

Limitation of Liability

Our liability will always be limited to the total price of the Service/product purchased by you.

Governing Law and Jurisdiction

The Agreement shall be governed by the laws of India, and the courts of Mumbai, India, shall have exclusive jurisdiction over any disputes arising from this Agreement.

Miscellaneous

No injunctive relief will be available to you.
The Agreement constitutes the entire agreement between the parties.
Notices must be sent in writing to our email address or mailing address provided.

Entity name: Vibrant Living Private Limited

Address: 107, Prashanth Hills, Raidurg Nav Khalsa, Rangareddy – 500104

Email address: [email protected] and [email protected]